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The complex insurance industry depends on information and communication that is available anytime, anywhere. Every insurance process—from pricing to underwriting to policy administration to claims—requires the acquisition, transmission, and communication of information. This complexity is increased by the industry's network of external partners for sales, service, and claims. Traditional insurance companies have been slow to implement advanced network-based technologies, but are beginning to do so to deal with major challenges, including distribution, operating efficiency, compliance, security, and privacy. Leading insurance companies are doing more with less by implementing intelligent information networks that enhance their communications with external business partners and policyholders and reduce overall operating costs.
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